The course is designed to enable students is become proficient in the skill of Office Procedures. Office work┬аincludes supporting management, including executives, using a variety of project management, communication & organizational skills. They are responsible for most front-office procedures, such as photocopying, faxing,┬аscheduling, word processing, filing, greeting clients, mail sorting and phone call routing.
Most employers prefer┬аsecretarial experience to education, and do not usually require applicants to have more than a high school┬аeducation. Good communication and interpersonal skills are essential. The students will be able to learn about┬аoffice procedures, names of accounts and vendors, accounts receivable, accounts payable and so forth.
Part B: Skills
- Unit I: Introduction to Secretarial┬аPractice
- Unit II: Handling the mail
- Unit III: Filing and Indexing
- Unit IV: Arranging Meetings
- Unit V: Travel Arrangements
- Unit VI: Banking Services
Unit I: Introduction to Secretarial Practice
- Meaning, Importance, Types and Duties
- Changing Profile of a Secretary
- Qualifications and Personal Qualities of a Secretary
- Personality Development
- Time Management - Meaning and Importance
- Stress Management
Unit II: Handling the mail
- Meaning and Types of Mail
- Handling of Incoming Mail
- Handling of Outgoing Mail
- Handling of Electronic Mail
- Mail Room Equipment
- Postal Services
Unit III: Filing and Indexing
- Filing - Meaning, Importance and Essentials
- Classification of Filing - Alphabetical, numerical, geographical, subject, chronological
- Methods of Filing - Horizontal and Vertical
- E-filing
- Weeding Out or Destruction of Old Records
- Indexing - Meaning, Importance and Types
- Filing Procedure
Unit IV: Arranging Meetings
- Meeting - meaning, importance, and types of meetings
- Requisites of a Valid Meeting
- Notice of a Meeting
- Agenda of a Meeting
- Quorum of a Meeting
- Chairman of a Meeting
- Motions and Resolutions
- Adjournment of a Meeting
- Minutes of a Meeting
- Secretarial Duties relating to meetings
- Terms relating to Meetings
Unit V: Travel Arrangements
- Modes of Travel
- How to make railway reservation
- Air Travel
- E-Ticket and Paper Tickets
- Travel Agencies
- Hotel Reservation
- Itinerary
- Organizing Travel
- Tour Advance and Tour Claim
- Overseas Travel Arrangements
Unit VI: Banking Services
- Services provided by Bank
- Terms used in Banking Transaction
Syllabus for Class
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