In order to upgrade the skills and proficiency of the young generation and also to provide them awareness to explore about various career options the CBSE has started offering 40 courses at Senior Secondary level. The skill education envisions imparting the procedural knowledge and skills to the students that will enable students to excel and emerge successful in real situation of both work and life.
It works towards imparting an education that is holistic, meaningful and skill oriented which instils among the youth a sense of usefulness and responsibility. You can choose either one or two or three skill subjects from skill electives. You have to choose other elective subjects from academic electives.
Subjects that cannot be taken together
- Physics (042) and Applied Physics (838)
- Chemistry (043) and Applied Chemistry (839)
- Mathematics (041) and Applied Mathematics (840)
- Informatics Practice (065) and Information Technology (802) or Web Application (803)
- Business Studies (054) and Business Administrations (833)
Domestic CRM Domestic Voice in the IT-ITeS Industry is also known as a Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, and Customer Support Representative. Individuals in this job receive and make telephone calls which are primarily scripted, basic and routine with the assistance of a computerized system.
They answer inquiries, resolve problems, record complaints and/or receive feedback. This job requires the individual to work independently and interact with customers. The individual should be result oriented and should also be able to demonstrate logical thinking and interpersonal skills; ensure prioritization of workload and should be willing to work at a desk-based job.
Part B: Vocational Skills (50 Marks)
Unit 1: Computer Organization & OS: User perspective
- Understanding of Hardware.
- Basics of Operating System.
Unit 2: Networking and Internet
- Network Safety concerns.
- Network Security tools and services.
- Cyber Security.
- Safe practices on Social networking.
Unit 3: Office automation tools
- Spreadsheet.
- Word processing.
- Presentation.
Unit 4: Multi Media Design (Open Source Design Tools)
- Interface and Drawing Tools in GIMP.
- Applying Filters.
- Creating and handling multiple layers.
- Using Stamping and Smudging tools.
- Importing pictures.
Unit 5: Troubleshooting: Hardware, Software and Networking
- Commonly encountered problems.
- Monitor: No display, KB/Mouse not responding, monitor giving beeps, printer not responding, check for virus, Delete temporary files if system is slow, adjust mouse speed.
Syllabus for Class
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