In order to upgrade the skills and proficiency of the young generation and also to┬аprovide them awareness to explore about various career options the CBSE┬аhas started offering 40 courses at Senior Secondary level.┬аThe┬аskill education envisions imparting the procedural knowledge and skills to the students that will enable students to excel and emerge successful in real situation of┬аboth work and life.
It works towards imparting an education that is holistic, meaningful and skill oriented which instils among the youth a sense of usefulness and┬аresponsibility.┬аYou can choose either one or two or three skill subjects from skill electives. You have to choose other elective subjects from academic electives.
Subjects that cannot be taken together
- Physics (042) and Applied Physics (838)
- Chemistry (043) and Applied Chemistry (839)
- Mathematics (041) and Applied Mathematics (840)
- Informatics Practice (065) and Information Technology (802) or Web Application (803)
- Business Studies (054) and Business Administrations (833)
Domestic CRM Domestic Voice in the IT-ITeS Industry is also known as a Customer Service┬аAssociate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, and Customer Support Representative. Individuals in this job┬аreceive and make telephone calls which are primarily scripted, basic and routine with the assistance of a computerized system.
They answer inquiries, resolve problems, record complaints┬аand/or receive feedback. This job requires the individual to work independently and interact with customers. The individual should be result oriented and should also be able to demonstrate logical┬аthinking and interpersonal skills; ensure prioritization of workload and should be willing to work at a desk-based job.
Part B: Vocational Skills (50 Marks)
Unit 1: Computer Organization & OS: User perspective
- Understanding of Hardware.
- Basics of Operating System.
Unit 2: Networking and Internet
- Network Safety concerns.
- Network Security tools and services.
- Cyber Security.
- Safe practices on Social networking.
Unit 3: Office automation tools
- Spreadsheet.
- Word processing.
- Presentation.
Unit 4: Multi Media Design (Open Source Design Tools)
- Interface and Drawing Tools in GIMP.
- Applying Filters.
- Creating and handling multiple layers.
- Using Stamping and Smudging tools.
- Importing pictures.
Unit 5: Troubleshooting: Hardware, Software and Networking
- Commonly encountered problems.
- Monitor: No display, KB/Mouse not responding, monitor giving beeps, printer not responding, check for virus, Delete┬аtemporary files if system is slow, adjust mouse speed.
Syllabus for Class
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