Skill Subject: Health Care

A General Duty Assistant, a service and component important in the Healthcare sector which is going rapidly over the years. India has a shortfall of 6 million health care professionals and India is far behind the global standards in term of availability of health care services. The job role of General Duty Assistant is one such area where the shortage of this kind of manpower is felt.

Part B: Vocational Skills (50 Marks)

Unit 1: Introduction to Healthcare Systems

• 1. Describe healthcare delivery systems
• 2. Identify the components and activities of Hospital
• 3. Describe role and functions of Clinics
• 4. Describe the functions of rehabilitation centre
• 5. Describe the treatment and the services provided at the long term care facilities
• 6. Demonstrate the knowledge of hospice care
• 7. Demonstrate the knowledge of roles and functions of various departments, professionals and supportive staff of the hospital
• 8. Demonstrate the knowledge of roles and functions of supporting departments in hospital
• 9. Classify the hospitals on the basis of different criteria 
• 10. Enumerate the role of General Duty Assistant to the various functions of hospital
• 11. Demonstrate the knowledge of the qualities of a Good General Duty Assistant

Unit 2: Role of General Duty Assistant in Patient Care

• 1. Identify the role and functions of Patient care Assistant
• 2. Describe the daily care Plan of patient
• 3. Identify basic components required for patient comfort
• 4. Describe the patients safety
• 5. Provide for the patients daily care
• 6. Identify the qualities of a good Patient care assistant
• 7. Identify the role of General Duty Assistant implementing care plan
• 8. Demonstrate the knowledge of the role of General Duty Assistant in feeding a patient
• 9. Identify and report vital signs
• 10. Describe the prepare bed according to the patient’s need
• 11. Position the patient according to the need
• 12.Demonstrate the knowledge of facts related to old age 
• 13. Identify the normal changes that occur at old age
• 14. Demonstrate the knowledge of accomplishing basic needs of elderly people
• 15. Identify common problems and care of elderly
• 16. Demonstrate the knowledge of caring of infants and children
• 17. Demonstrate the knowledge of goals, cycle and phases of disaster management and emergency response
• 18. Demonstrate the knowledge of structure, roles and responsibilities of Emergency Response Team
• 19. Demonstrate the knowledge of classification, causes, methods and techniques of extinguishing fire using appropriate equipment

Unit 3: Customer Service and Public Relation

• 1. Demonstrate the skills to handle customers effectively
• 2. Demonstrate the skills of taking orders on call
• 3. Demonstrate how to handle customer complaints 
• 4. Demonstrate how to answer enquiries
• 5. Demonstrate the knowledge of the roles and functions performed by a Medical Receptionist
• 6. Demonstrate the knowledge of responding to emergency calls
• 7. Demonstrate the knowledge of dealing with patients, attendant

Unit 4: Human Anatomy, Physiology and Nutrition

• 1. Identify the parts of human body
• 2. Demonstrate the knowledge of nutrients in the nutrition and growth of human body 

Unit 5: Primary Healthcare and Medical Emergency

• 1. Identify components of primary healthcare
• 2. Demonstrate chain of survival

Unit 6: Handling Emergency Services and Operation Theatre

• 1. Receive patient in hospital in emergency condition
• 2. Handle and monitor the patient
• 3. Transport the injured patient internally and externally
• 4. Demonstrate the knowledge of different methods and types of immobilization
• 5. Prevent the accidents or injuries in children
• 6. Identify the aims of planning of OT, location, size and different areas of operation theatre
• 7. Demonstrate the knowledge of staffing and equipment of OT
• 8. Prepare a Patient for Operation Theatre (OT)
• 9. Render care of the patient in Post Operative phase

Unit 7: Personal Hygiene and First Aid

• 1. Demonstrate good hygiene practice
• 2. Identify factors affecting good health
• 3. Perform hand washing
• 4. Demonstrate personal grooming
• 5. Describe the principles and rules of First Aid
• 6. Identify facilities, equipment and materials used for First Aid
• 7. Perform the role of first aider in fever, heat stroke, back pain, asthma and food borne illness
• 8. Perform the role of first aider in cuts, bleeding, burns, insect bites and stings, dog bites and snake bites